Communication, Assertiveness & Resilience Course | Master Key Skills

Course Format

The Communication, Assertiveness and Resilience course will be delivered in an interactive face-to-face classroom environment. This session will include a combination of theoretical presentations, practical demonstrations, group discussions, case studies, and hands-on activities. Experienced instructors will guide participants, allowing ample opportunities to practice skills in a safe learning environment.

Workload & Length

The course is expected to take up to 3 hours to complete, accommodating the busy schedules of professionals and businesses. The modular format allows participants to seamlessly integrate learning into their routine.

Learning Objectives

• Identify and understand different types of communication
• Appreciate the importance of good communication skills
• Recognise common barriers to communication
• Differentiate between open and closed questions
• Promote inclusive communication with all people
• Enhance assertiveness
• Cultivate resilience in the face of adversity

Assessment Methods & Certification

Participants will undergo continuous assessment during the course, which includes practical demonstrations and knowledge-based evaluations. Successful completion of the assessments will result in certification. The certification provided by our company is valid for 3 years, and participants can renew it through further training or recertification.

Location

We offer onsite training, accommodating both large and small organisations. Our experienced trainers can deliver the course at your organisation's premises, ensuring convenience and relevance to your specific care environment.