Business Development
Communication, Assertiveness & resilience
A practical half-day course building three of the most important skills for personal and professional growth, helping you communicate more effectively, assert yourself with confidence, and stay resilient when challenges arise.
Duration
3 Hours
3 hour session covering communication, assertiveness and resilience
Format
Online
Modular, self placed
Location
Dumfries and Galloway
Anywhere in Dumfries and Galloway
Certificate
Valid For 3 Years
CTC certified
How the course runs
- Communication, foundations & barriers
The session opens with an exploration of communication, the different types, why good communication matters, what gets in the way, and how to promote more inclusive, effective communication across different people and contexts. - Questioning and listening techniques
Participants explore the difference between open and closed questions and practice techniques for active listening, skills that underpin both assertive communication and conflict resolution. - Building assertiveness
A practical look at assertiveness, what it is, how it differs from aggression or passivity, and how to apply it in real situations at work. Interactive exercises help participants practice assertive responses in a safe environment. - Cultivating resilience
The session closes with a focus on resilience, understanding what shapes it, how to strengthen it, and practical strategies for maintaining effectiveness and wellbeing when facing adversity or pressure at work.
What you'll learn
✓ Identify and understand different types of communication
✓ Appreciate the importance of strong communication skills
✓ Recognise common barriers to effective communication
✓ Differentiate between open and closed questions
✓ Promote inclusive communication with all people
✓ Enhance assertiveness in professional situations
✓ Cultivate resilience in the face of assertiveness
Certificate
CTC Certified for 3 years
Assessed through practical demonstrations and knowledge checks throughout the course. Successful completion earns a certificate valid for 3 years, and the training can be recorded as part of your SSSC Continuous Professional Learning (CPL). Renew through further training when your certificate expires.
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