Health and Social Care
Roles & Responsibilities In Care
A comprehensive full-day course for healthcare and support workers in Scotland. Covering documentation, professional conduct, confidentiality, care standards, employer and employee rights, and effective record keeping and reporting.
Duration
7 Hours
7 hour session covering roles & responsibilities in care
Format
In person
Face-to-face classroom training
Location
Onsite
At our training facility in Dumfries
Certificate
Valid For 3 Years
CTC certified
How the course runs
- Care standards & professional framework
The day opens with an exploration of the care standards that underpin practice in Scotland. Including SSSC codes of conduct, National Care Standards, and how these function as working documents rather than just compliance checklists. Participants explore what "working to standards" looks like in practice and why it matters for the people they support. - Safe & professional work, policies, procedures & conduct
This section covers safe working practices, the role of workplace policies and procedures, and what professional conduct means day to day. Participants explore the boundaries of their role, how to raise concerns safely, and the relationship between personal values and professional responsibility. - Confidentiality rights & responsibilities
A focused session on confidentiality, what it means in a care context, when it can be broken and why, and how it connects to data protection legislation. The session also covers employer rights and employee responsibilities and conduct, exploring what each party can reasonably expect from the employment relationship in care settings. - Defensible documentation & effective record keeping
The afternoon opens with the most practically intensive section, defensible documentation and effective record keeping. Participants explore what makes a record defensible, common documentation pitfalls, and how to write records that are accurate, timely, and professional. The session uses real-world examples and group exercises to build practical skills directly applicable in the workplace. - Accident incident and complaint
Participants work through how to write accurate and professional accident, incident, and complaint reports, including what information must be captured, how to write objectively, and how good reporting protects both individuals and organisations. Case study exercises allow participants to practise and receive facilitator feedback. - Assessment, Q&A & certification
Continuous assessment runs throughout the day. The course closes with an open Q&A, participants are encouraged to bring workplace scenarios, followed by a knowledge check and CPD-certified certification for those who complete all assessments successfully.
What you'll learn
✓ Produce defensible documentation that protects individuals and organisations
✓ Apply safe and professional work policies and procedures in your role
✓ Use care standards as a practical working document, not just a compliance tool
✓ Understand and apply confidentially principles correctly in your care setting
✓ Understand employer rights and employee responsibilities and conduct
✓ Maintain effective, accurate and professional care records
✓ Write clear and objective accident, incident and complaint reports
Before you arrive
Wear comfortable clothing and suitable footwear.
Certificate
CTC Certified for 3 years
Assessed through practical demonstrations and knowledge checks throughout the course. Successful completion earns a certificate valid for 3 years, and the training can be recorded as part of your SSSC Continuous Professional Learning (CPL). Renew through further training when your certificate expires.
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