CTC The Training Consultancy Meeting Your Needs

Fiona Gleghorn

General Manager

Fiona has been part of CTC for 12 years and brings a wealth of experience from a nursing background that spans critical care, cardiac rehabilitation, sexual health, resuscitation training, and nurse education. She has a particular passion for reaching underserved communities and firmly believes that education and training are at the heart of high-quality services and personal development.

In her role as General Manager, Fiona loves getting out into services, supporting teams, and gathering direct observation for SVQ evidence.

Outside of work, Fiona is a self-confessed serial adopter of dogs and hens, an avid reader who powers through around three books a week, and a keen gardener. She also enjoys cooking always best accompanied by a glass of wine.

Cheryl Murray

Deputy Manager & Unpaid Carer Lead

Cheryl joined CTC in April 2022 and brings extensive experience from across the care sector. She began her career in care homes and care-at-home services before spending 11 years supporting adults with learning disabilities a role she loved and where she also became a manual handling trainer.

In her current role, Cheryl’s favourite part of the job is being out in the community making a real difference. She enjoys supporting people in moments of need, helping them learn new skills, and watching their confidence grow.

Outside of work, Cheryl is full of surprises. She once organised a sleepover for 64 Beavers, Cubs, and Scouts at the Sealife Centre in Queensferry, spending the night feeling seasick in the shark tunnel rather than sleeping! She’s also a talented birthday cake creator, having made everything from SpongeBob and Minions to football shirts and even a Tennent’s lager cake.

When she’s not busy, Cheryl loves spending time with her family and settling in with a good boxset the more seasons, the better!

Sheila Cowan

Assessor | Trainer | Internal Verifier

Sheila has been part of CTC for 14 years and brings over three decades of nursing and care experience. Trained as a general nurse, she has worked across both NHS and care home environments for more than 34 years. Alongside her clinical background, Sheila holds her Assessor and Internal Verifier awards, a Level 4 qualification in Health and Social Care, a Trainer’s qualification, and many additional courses relevant to her role in training and development.

In her role at CTC, Sheila particularly enjoys working with candidates and trainees, listening to their experiences, and supporting them in their personal and professional development.

Outside of work, Sheila is a keen reader and walker, enjoys pottering in her garden, travelling, and spending quality time with her family. A fun fact many wouldn’t guess: despite being a farmer’s daughter, she has a fear and strong dislike of cows and sheep!

Helen Smith

Trainer | Assessor

Helen has been with CTC for 13 years and brings a wealth of healthcare experience, having worked in mental health, learning disabilities, acute surgery, and emergency and trauma care within the NHS. She later returned to Scotland, working in care-at-home services before moving into residential care and a deputy manager role.

Helen particularly enjoys celebrating achievements, especially sending that well-deserved “Well done, your award is complete” email and, of course, supporting colleagues and learners through their development.

Outside of work, Helen has a passion for crafts (and an ever-growing collection of yarn she buys impulsively!), socialising with friends, watching rugby, and indulging her fascination with crime and serial killers.

Lorraine Brocklehurst

Assessor | Internal Verifier | Training Co-Ordinator

Lorraine has been with CTC for two and a half years and brings a wealth of experience from her nursing background, predominantly in paediatrics, as well as health and social care in care homes. She has also cared for her own mother, giving her a personal perspective on compassionate care. Lorraine has been an assessor for 22 years, supporting learners across Level 2 and 3 Health and Social Care, Level 3 Children and Young People, and clinical SVQs.

Her favourite part of the job is meeting new people and helping those who doubt themselves achieve successful completion of their SVQs. She also enjoys conducting in-person observations and connecting with learners face-to-face.

Outside of work, Lorraine is a true crime enthusiast, often watching live trials from America when she’s not working. She also enjoys walking, crocheting, and travelling.

Bev Gilmour

Assessor | Trainer

Bev has been with CTC for just over two years and brings 20 years of experience supporting adults living with dementia in care homes as a Support Worker. During her time in care, she also worked as a Moving and Handling Trainer.

Bev’s favourite part of her job is meeting staff from different services and supporting them with the challenges they face when moving and handling clients.

Outside of work, Bev is a car enthusiast and enjoys rebuilding old cars in her spare time.

Katie Squires

Assessor | Trainer

Katie joined CTC in September 2025 and is a qualified Mental Health Nurse with experience in community and crisis intervention nursing, project coordination, and education. She is currently studying for a BSc in Social Work, continuing her commitment to supporting others in their personal and professional development.

Katie’s favourite part of her role is assessing candidates’ written work and watching their reflections grow over the course of their award.

A fun fact about Katie: she knows the lyrics to Jedward’s Under Pressure – Ice Ice Baby by heart — and is slightly embarrassed to admit it! Outside of work, she enjoys walking in the countryside with her two dogs, Elvis and Elton, and visiting historical sites, especially Caerlaverock and Carlisle Castles, where her dogs love to explore.

Susan Johnston

Assessor

Susan has been with CTC for almost two years, bringing a lifetime of experience in care. She began working in care at 16, supporting older adults before moving into roles with adults with additional support needs as a support worker and manager. She also holds an Honours degree in Sociology and Social Administration (1978), which led to her role as a Health and Social Care Lecturer at her local college, where she helped guide the next generation of care workers, social workers, and nurses.

Susan loves connecting with candidates and supporting them as they make progress toward completing their SVQ qualifications. She also values being part of a small, supportive team that has helped build her confidence as an assessor.

Fun fact: Susan is approaching the end of her sexagenarian decade but refuses to slow down! She keeps physically active through walking and the gym, has embraced returning to work, and even earned her SVQ Assessor award. Along the way, she’s discovered new hobbies, including collecting garden gnomes and feeling the urge to own a ukulele.

Outside of work, Susan enjoys spending time with her husband, exploring Spain, renovating houses, and cherishing moments with their large family, six grown-up children and 14 grandchildren. She also loves cars and reading.