This training is for all employees no matter what role they hold in your organisation as Customer Care is for everyone. This course will cover the basic skills of excellent Customer Care.
- The ABC of Customer Care
- Define what great customer care looks like
- Why delivering great customer service is so important
- Why is Customer Care is part everyone’s job role?
- Understand what their customers want and value
- Appreciate the impact their attitude and behaviour has on other people
- Improve communication skills
- Deal more effectively with difficult customer situations
Course Duration: 3 hours
Attendees should be prepared to stay for the whole course to receive a certificate.
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