Customer Care

Course Overview:

This training is for all employees no matter what role they hold in your organisation as Customer Care is for everyone. This course will cover the basic skills of excellent Customer Care.

Course Content:

  • The ABC of Customer Care
  • Define what great customer care looks like
  • Why delivering great customer service is so important
  • Why is Customer Care is part everyone’s job role?
  • Understand what their customers want and value
  • Appreciate the impact their attitude and behaviour has on other people
  • Improve communication skills
  • Deal more effectively with difficult customer situations


Course Duration: 3 hours

Further Information:
Attendees should be prepared to stay for the whole course to receive a certificate.

Book This Course Online now...

Location: Dumfries

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Course Information:

Other Training Requirements?

Have you any training requirements that are not in the programme? Please ask...

  • * We can provide training at a time and place convenient to your business needs
  • * We can tailor training to suit your requirements

Training Needs Analysis

CTC can provide a Training Needs Analysis for your company, to...
  • * Identify gaps in employee training & related training needs
  • * There is a small charge for this.

To book, call CTC:

01387 249111

or email:

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